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Shipping & Returns

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in South Africa using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination.


Items in stock will ship out the same day. Cut-off for same day shipping is 3pm, Monday to Friday

Shipping Charges: Our shipping charges are determined by the weight of your order
 

Next day delivery: Cut-off is 3pm, Monday to Thursday. Items bought and paid for on a Friday will be collected but only delivered the following Monday
 

SAPO Delivery Delays: On some very rare occassions, the South African Post Office experiences issues that result in delayed delivery of packages. Items that normally take 5 business days to be delivered, can take up to two weeks. Please keep that in mind when using SAPO for delivery


**Public Holidays delay deliveries by a day

 

AVAILABLE SHIPPING OPTIONS
 

Dawn Wing Global Express
 


Dawn Wing operate from Monday to Friday and provide an economical  door to door parcel delivery service to any destination in South Africa, excluding P.O. Box Addresses. Parcels shipped with Dawn Wing Express will be delivered to Main centres around South Africa by 11h00 the following day, Monday to Friday. Residential areas can expect delivery by 3pm. 50km around each of the following areas is considered a main centre: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberly, Nelspruit, Pietersburg, Pretoria, Pietermaritzburg and Port Elizabeth (outlying areas may take up to 72 hours to deliver). Dawn Wing Economy parcels will be delivered in 24-72 hours.

All parcels shipped with Dawn Wing can be tracked from the AVSupply Order History Page 


Delivery Times


Major Centres: 1-2 Days
Far outlying areas: 3-4 Days

 

Economy Rates

**The rates below are for deliveries to Main Centres, regional deliveries may incur extra charges


0 - 2 Kilograms: R80
+R15 for every kilogram extra


Overnight Express Rates


0 - 1 Kilograms: R90
1.1 - 2 Kilograms: R135
2.1 - 3 Kilograms: R185
3.1 - 4 Kilograms: R230
4.1 - 5 Kilograms: R275
 

South African Post Office


All items shipped with the South African Post Office are delivered to your nearest Post Office within 5 business days.

All SAPO parcels can be tracked from the AVSupply Order History Page. Simply "View" the order you have placed and click the tracking number located in the comments section.


SAPO Rates


Ordinary Parcel: R55 for the first Kilogram + R5 for every Kilogram extra

 

 

Speed Services Couriers


All items shipped with Speed Services Couriers are delivered to your nearest Post Office in 24 - 48 Hours


Speed Services Couriers' Rates
 

Weight Shipping Cost
1kg R86.40
2kg R120.50
3kg R146.80
4kg R184.40
5kg R220.80
6kg R252.90
7kg R285.00
8kg R317.10
9kg R349.20
10kg R381.30
11kg R413.40
12kg R445.50
13kg R477.60
14kg R509.70
15kg R541.80

 


**Only available to customers who live in Cape Town

 


After receiving payment confirmation, a member of our support team will be in contact to arrange collection of your parcel 

Collection points are

Edgemead (Northern Suburbs)
Claremont (Southern Suburbs)
 

International Orders


AVSupply do not ship to international destinations. Please send an email from the Contact Us page if you would like to discuss international ordering options.


RETURN, EXCHANGE POLICY, CANCELLATIONS 

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy: If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.

Refunds: Items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) using the same method as the original payment type.

Claims: Any claims for damaged orders or missing items must be received within 2 business days of receipt of package. In case the following conditions are not met, avsupply.co.za reserves the right to charge 15% restocking fee or refuse the return.
 

  • - The items must be returned for refund or exchange within 15 days of original purchase
  • - Items and packaging must be received in new condition
  • - The original manufactures packaging must not be damaged
  • - Packaging must include all original items, manuals etc. 
  • - A Return Authorization Number must be clearly marked on the shipping box
  • - The Return package must include a copy of the original invoice or sale receipt
  • - Before returning a package you need to contact avsupply.co.za to receive a Return Authorization Number (number to be placed on returning package). You can email the helpdesk or use the phone number listed below


Exchanges: If you have an exchange for the same RAND amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address provided in the returns email.

Cancellations: If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

Phone: (021) 558-2483
E-mail: Please send an email from the Contact Us page

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